Bricky Bot vs Fixflo
Weighing up Bricky Bot vs Fixflo? Both deal with repairs, but from different ends. Fixflo is specialist repairs and maintenance software for agents and block managers, with its own contractor network. Bricky Bot is an AI team that does the whole lettings day, repairs included, from the first enquiry to the landlord statement, and waits for your ✅.
Luke AshtonFounder of Bricky Bot and Based Lettings · Updated The short answer
- Choose Fixflo if you manage hundreds of units and repairs are the bottleneck: picture-based reporting in 40+ languages, contractor workflows from report to invoice, planned maintenance, SLA dashboards and a marketplace of vetted contractors with out-of-hours cover.
- Choose Bricky Bot if the time goes on the whole lettings job, often room by room: portal enquiries and viewings, WhatsApp groups, repairs, certificate renewals and landlord statements, with nothing sent until a person approves it.
- The honest line: on repairs alone, Fixflo goes deeper, and it has a contractor network Bricky Bot doesn’t. It also asks for at least 50 properties. Bricky Bot does the rest of the lettings work too, and you approve every step.
What Fixflo does well
Fixflo launched in May 2013, founded by former property lawyer Rajeev Nayyar and Duncan Careless, former CTO of Friends Reunited (about us). It is built around one job, repairs and maintenance, and does it at scale: it says over 2,000 agencies trust it, with 1,600,000+ units, 150,000+ repair and maintenance tasks a month and 120,000+ users (Fixflo). A few things stand out on its own pages:
- Repair reporting that does some of the diagnosis. A white-label portal with picture-based diagnosis in 40+ languages, and prompts that help residents fix minor issues themselves, which it says cuts callouts (features).
- Workflows from report to invoice. Instructing contractors, landlord cost approvals (“if your landlords approve costs, you know about it immediately”) and contractors uploading their certificates (lettings).
- Planned maintenance and compliance. Scheduling and templates for planned preventative maintenance, and automatically instructing contractors for recurring jobs like EICRs and gas safety certificates.
- A contractor marketplace. A network of vetted contractors, with out-of-hours work assigned automatically, and a contractor app (pricing).
- Fits an agent’s existing systems. It says it integrates with 40+ property management solutions; its lettings integrations page lists Reapit, Alto, Arthur, Expert Agent, Acquaint, agentOS, PayProp and others (integrations).
On AI, Fixflo has Aidenn, “the AI repairs assistant fully integrated with Fixflo”: it analyses photos, diagnoses faults, escalates to video triage and, in emergencies, “can automatically dispatch” a contractor, with solutions in over 200 languages (Aidenn). A second tool, Aidenn Compliance, processes Fire Risk Assessments.
Side by side
Fixflo facts are from Fixflo’s own website, checked 14 October 2026. “Not stated” means we couldn’t find it there.
| Fixflo | Bricky Bot | |
|---|---|---|
| What it is | Repairs and maintenance management software, with a contractor marketplace | An AI lettings team of eight specialists, working in a full property CRM |
| Built for | Lettings agents, block management, build to rent, student accommodation, social housing | HMO landlords, co-living and rent-to-rent operators, and letting agents |
| Who does the day-to-day work | Your team runs the workflows; Aidenn diagnoses faults and can dispatch emergencies | The AI team drafts and does it; a person approves anything that goes out |
| Portal enquiries and viewings | Not stated | Syncs every SpareRoom and OpenRent thread, drafts replies, books viewings, tracks each lead to a signed tenancy |
| How tenants report repairs | A branded online portal, picture-based, in 40+ languages, with self-fix tips | However they already tell you: WhatsApp, text, email or a call |
| Repairs and contractors | Workflows from report to invoice; landlord cost approvals; vetted contractor marketplace; contractor app | Logs the job with photos, suggests a known fix, drafts the booking to the contractor who covers that house for your ✅, flags tenants due an update |
| Out of hours | Marketplace contractors assigned to out-of-hours work automatically; Aidenn can dispatch emergencies | A holding reply out of office hours if you switch it on, with your emergency numbers for gas, fire or flood; the team is alerted and the rest waits for a person |
| Compliance | Planned preventative maintenance; recurring EICR and gas jobs instructed; Aidenn reads Fire Risk Assessments | Tracks every certificate on every property, opens each renewal inside its lead time, suggests the dates from the certificate PDF for you to confirm |
| Talking to tenants | Updates on the repair as it moves through the system | Runs the WhatsApp groups you already have, each linked to its house, lead or contractor record |
| Rent and landlord statements | Not stated (it integrates with PayProp and agents’ CRMs) | Never holds or moves money. Matches each line of your bank statements to rent, a cost or a payout, and drafts landlord statements with your fees taken off |
| HMOs and rooms | Not stated | Built running HMOs: a record and tenancy per room, the licence and every certificate tracked per house |
| Reporting | Customisable dashboards with SLA and KPI tracking | Every action logged on the record it touched |
| Price | Lettings: price on request + £75 software fee a month; marketplace from £0.30 per unit a month; minimum 50 properties; excludes VAT, setup and integrations | See pricing on brickybot.com |
The real difference: one repair, start to finish
Take a leaking shower in a six-bed HMO. With Fixflo, the tenant opens your branded portal, picks the fault, adds a photo and is shown a few things to try first. If it’s still leaking, the job goes into your workflow: you or Fixflo’s marketplace find a plumber, the landlord approves the cost, the contractor updates the job from their app, and your dashboard shows how long it took. It is a well-worn process for an agency with thousands of jobs a year.
With Bricky Bot, the tenant just messages the house WhatsApp group, as they already do. The team puts the issue on the right house and room, suggests the fix that worked last time and drafts the message to the plumber who covers that house, and you approve it with a ✅. Updates go on the job’s timeline, and if the tenant hasn’t heard anything in a week, the job is flagged. And the same team is answering the enquiries for the room coming free next month, chasing the gas safety renewal and matching the rent.
The honest difference runs both ways. Fixflo is the deeper repairs tool, with a contractor network and out-of-hours cover that Bricky Bot doesn’t have. Bricky Bot does the lettings work around the repair, and fits a landlord with a handful of HMOs that Fixflo’s 50-property minimum doesn’t.
Who does which job
- Fixflo: repair reporting portal, fault diagnosis, contractor workflows and marketplace, planned preventative maintenance, SLA and KPI dashboards, out-of-hours contractor cover.
- Bricky Bot: adverts, portal enquiries and viewings, tenancies, shared-house WhatsApp groups, certificate renewals, rent matching and landlord statements, and repairs with your own contractors, all prepared for a person to approve.
- Both, in different ways: getting a repair to a contractor and keeping the tenant updated, and keeping gas and electrical certificates in date.
Who each is for
- Fixflo suits letting agencies, block managers, build-to-rent and student operators with 50 or more properties, where repairs volume is high and an SLA dashboard and contractor network pay for themselves (lettings).
- Bricky Bot suits HMO landlords, co-living and rent-to-rent operators and letting agents who let room by room and want the day’s work taken off their plate, while keeping the final say on everything that goes out. For the repairs side on its own, see our landlord maintenance software page.
Using both, or switching
An agency that’s happy with Fixflo for repairs doesn’t have to switch: Fixflo can keep running repair reporting and contractors while Bricky Bot handles enquiries, WhatsApp, renewals and statements. Bricky Bot doesn’t connect to Fixflo, so each runs in its own account. If you’re moving everything into Bricky Bot, we move your houses, rooms, tenants and landlords, contractors, certificates and their dates, and files across. Migration is included, and you can export everything from Bricky Bot in open formats too.
If HMOs are most of what you manage, see how Bricky Bot works as HMO management software; running an agency, see it as lettings agent software. Comparing other tools too? Read Bricky Bot vs Goodlord or Bricky Bot vs COHO, or see the best AI lettings software in the UK.
Questions people ask
What is the main difference between Fixflo and Bricky Bot?
Fixflo is repairs and maintenance software: tenants report a fault through a picture-based portal, and your team runs the job through workflows, a contractor marketplace, planned maintenance and dashboards. Bricky Bot is an AI lettings team: specialist bots answer room enquiries, book viewings, run WhatsApp groups, chase repairs and renewals, and prepare every message for a person to approve. Fixflo goes deeper on repairs; Bricky Bot covers the whole lettings day.
What is Fixflo?
A UK repairs and maintenance platform launched in May 2013, founded by a former property lawyer and a former CTO of Friends Reunited. It serves lettings agents, block managers, build to rent, student accommodation and social housing, and says over 2,000 agencies trust it, covering more than 1,600,000 units (checked 14 October 2026).
How does Fixflo work for tenants?
Tenants report a repair through a branded online portal, in more than 40 languages, with pictures to help pin down the fault. Fixflo shows them tips to fix minor issues themselves, and its system updates them as the job moves on. Its AI assistant, Aidenn, analyses photos and diagnoses faults.
Is Fixflo free? How much does it cost?
Not for agents. Its lettings pricing page lists four plans (Basic, Essentials, Pro, Manager) at “price on request” plus a £75 software fee a month, the contractor marketplace from £0.30 per unit a month, and a minimum of 50 properties, excluding VAT, setup and integration costs (checked 14 October 2026). Contractors join its marketplace without a subscription. Bricky Bot’s prices are on brickybot.com/#pricing.
Does Bricky Bot have a contractor marketplace like Fixflo?
No. Bricky Bot works with the contractors you already use: it keeps them on your records and prepares the booking for your approval. If you want access to a network of vetted contractors with out-of-hours cover, that is what Fixflo’s marketplace is for.
Can I use Bricky Bot and Fixflo together?
Yes, if repairs are the part you want a specialist for. Fixflo can keep running repair reporting and contractor jobs while Bricky Bot handles enquiries, viewings, WhatsApp, renewals and landlord statements. Bricky Bot doesn’t connect to Fixflo; your team uses each in its own account.
Does Bricky Bot message tenants or contractors on its own?
Only the automatic replies you switch on, such as the out-of-hours holding reply. Every other message, advert, booking or payment the team prepares waits for a person’s approval, in the app or straight from WhatsApp.
See it handle a repair
A short demo of a repair going from a WhatsApp message to a booked contractor, with your approval in between.
Book a demoSources
- Fixflo home page (checked 14 October 2026)
- Fixflo features (checked 14 October 2026)
- Fixflo letting agent software (checked 14 October 2026)
- Fixflo pricing for lettings (checked 14 October 2026)
- Fixflo Aidenn AI repairs and maintenance (checked 14 October 2026)
- Fixflo integrations (checked 14 October 2026)
- Fixflo about us (checked 14 October 2026)
Fixflo is a trademark of its owner. Bricky Bot isn’t affiliated with Fixflo. If anything here is out of date, email hello@brickybot.com and we’ll correct it.